Store FAQs

Store FAQs
 
If you don't find the answers you are looking for here, you might want to check out our complete terms and conditions, or email us at mail@rocgear.com.

How long will it take to receive my order?
How do I know if you have my item in stock?
Will you accept a purchase order?
Do you offer special discounts for schools?
What if I can't find the product I'm looking for?
Can I order without a credit card?
Do you mind if I link to your site?
 

How long will it take to receive my order?
All in-stock orders will ship on the following business day.    You have several domestic shipping options to choose from: UPS Ground, UPS 3-Day Select, UPS 2nd Day Air, UPS Next Day Air.  If you select UPS Ground ($4.49 inside the continental US) then you can check the
shipping chart here to see when to receive your order.  When reviewing the shipping chart, please remember your package will not begin transit until the following business day after you place your order.  If you require a shipping method other than our standard $4.49 UPS Ground delivery, and need to know the shipping fee, you can just add the items to your shopping cart, and use the shipping calculator located at the bottom of the shopping cart to reveal the freight options and charges to your zip code.

How do I know if you have my item in stock?
When adding the item to your shopping cart an inventory check is automatically done by our system, and if there is any problem the shopping cart will alert you to the lack of product availability.

Will you accept a purchase order?
Yes, we will accept a purchase order.  We do not however, have credit terms available for our purchase order customers at this time.  We require pre-payment of all orders before delivery.  You may fax your purchase order to 706-955-0246, or mail your purchase order to our mailing address.  For payment, you may list your credit card number (with expiration date) on your faxed purchase order, or mail your company check to the mailing address listed below.
Please may all checks payable to:  ROC Gear, Inc.  116 Commerce Commons, Commerce, GA 30529.
The Compass Store is a division of ROC Gear, Inc.

Do you offer special discounts for schools?
Yes, we do!  But only on volume purchases over $200 per order.  If you will email us at
mail@rocgear.com with your school name and the nature of your order, we will reply to you with a special discount code you can use to receive special discounts.  Please understand the special discount code is given at our discretion, and we do reserve the right to refuse any special discounts.  Personal orders for someone working at or attending school do not qualify.

What if I can't find the product I'm looking for?
If you can't find what you're looking for, just email us at
mail@rocgear.com.  With our supplier connections we can quickly special order many different products from many different manufacturers.  And if we are unable to provide you with the product you need, we will do our best to recommend someone who can -- even if it is a competitor of ours.

Can I order without a credit card?
Yes! Just mail your check or money order payable to: ROC Gear, Inc.  116 Commerce Commons, Commerce, GA 30529.  The Compass Store is a division of ROC Gear.  If you require a shipping method other than our standard $4.49 UPS Ground delivery, and need to know the shipping fee, you can begin your order on-line by entering your shipping address and selecting a shipping method.  You will see your order total, including tax (tax for Georgia residents only) and shipping, before you enter your final billing information and process your order.  If you would like to check the rates for another shipping method, just use your BACK button to return to the shipping page and change the shipping method.

Do you mind if I link to your site?
Not at all.  You can link directly to our home page at http://www.thecompassstore.com, or you can link to any specific page you like.  When linking to specific pages, please check back with us periodically to make sure the page link is still in the same location.  Nothing can frustrate a net surfer more than broken links.  If you would like any images or logos to use with your link, please email us at
mail@rocgear.com, and we will be glad to help you out.

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